Privacy Policy

1. Data Controller

fbvip124 is the data controller responsible for the personal information collected through the fbvip124 platform, accessible at fbvip124.app. As data controller, fbvip124 determines the purposes and means by which your personal data is processed. All data processing activities carried out by fbvip124 are conducted in accordance with applicable Philippine data protection laws, including the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations.

If you have any questions or concerns about how fbvip124 handles your personal data, you may contact our Data Protection Officer using the details provided in Section 14 of this Policy.

2. Personal Data We Collect

fbvip124 collects personal data that is necessary to provide you with a safe, compliant, and enjoyable gaming experience. The categories of personal data we collect include:

2.1 Identity and Contact Information

• Full legal name
• Date of birth
• Gender
• Residential address (including city, province, and postal code)
• Email address
• Philippine mobile number

2.2 Identity Verification (KYC) Documents

• Government-issued photo identification (e.g., Philippine passport, driver's license, SSS/UMID card, PhilSys National ID)
• Proof of address documents (e.g., utility bills, bank statements)
• Proof of payment method ownership (e.g., GCash account screenshot, bank account details)

2.3 Financial Information

• Deposit and withdrawal transaction records
• Payment method details (GCash number, PayMaya account, bank account details for BPI, BDO, Metrobank, UnionBank)
• Account balance history
• Bonus and promotional credit records

2.4 Gaming Activity Data

• Game session logs including start and end times
• Wager amounts, game outcomes, and win/loss records
• Responsible gaming tool usage (deposit limits set, self-exclusion requests)
• Bonus wagering activity

2.5 Technical and Device Data

• IP address and approximate geolocation
• Device type, operating system, and browser version
• Mobile device identifiers (where applicable)
• Session duration and navigation patterns within the Platform

2.6 Communications Data

• Records of communications between you and fbvip124 support staff
• Feedback, complaints, and dispute records
• Marketing preference settings

3. How We Collect Your Data

fbvip124 collects personal data through the following means:

• Directly from you — when you register an Account, complete KYC verification, make deposits or withdrawals, contact support, or update your Account settings;
• Automatically — through cookies, web beacons, and similar tracking technologies when you access and interact with the fbvip124 Platform;
• From third-party payment providers — such as GCash, PayMaya, and partner banks, in connection with processing your financial transactions;
• From identity verification services — third-party KYC and fraud prevention providers used to verify your identity and protect the integrity of the Platform;
• From analytics providers — aggregated and anonymized data from analytics tools used to improve Platform performance and user experience.

4. How We Use Your Personal Data

fbvip124 uses the personal data we collect for the following purposes:

5. Legal Basis for Processing

fbvip124 processes your personal data on the following legal bases under the Data Privacy Act of 2012 and applicable regulations:

• Contractual necessity — processing required to perform our contract with you, including Account management, payment processing, and game provision;
• Legal obligation — processing required to comply with applicable laws, including anti-money laundering regulations, KYC requirements, and responsible gaming obligations;
• Legitimate interests — processing carried out for fbvip124's legitimate business interests, including fraud prevention, platform security, and service improvement, where such interests are not overridden by your rights;
• Consent — processing based on your explicit consent, such as sending marketing communications. You may withdraw consent at any time without affecting the lawfulness of prior processing.

6. Data Sharing and Disclosure

fbvip124 may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

6.1 Payment Service Providers

We share financial data with payment processors including GCash, PayMaya, BPI, BDO, Metrobank, and UnionBank to facilitate deposits and withdrawals. These providers process your data under their own privacy policies and are bound by applicable financial regulations.

6.2 Identity Verification Providers

We engage third-party KYC and identity verification services to verify your identity documents and comply with our legal obligations. These providers are contractually bound to process your data only for verification purposes.

6.3 Game Technology Providers

Game providers whose titles are available on fbvip124 may receive aggregated or anonymized gaming activity data for the purpose of game performance monitoring and improvement. No personally identifiable information is shared with game providers beyond what is strictly necessary.

6.4 Regulatory and Law Enforcement Authorities

fbvip124 may disclose personal data to government agencies, regulatory bodies, or law enforcement authorities where required by law, court order, or regulatory directive. This includes disclosures required under Philippine anti-money laundering laws and gaming regulations.

6.5 Professional Advisors

We may share data with legal counsel, auditors, and other professional advisors where necessary for the conduct of our business, subject to professional confidentiality obligations.

7. Data Retention

fbvip124 retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.

As a general principle:

• Account data and KYC documents are retained for a minimum of five (5) years following Account closure, in accordance with Philippine anti-money laundering regulations;
• Financial transaction records are retained for a minimum of five (5) years from the date of the transaction;
• Gaming activity logs are retained for a minimum of three (3) years;
• Customer support communications are retained for a minimum of two (2) years;
• Marketing preference records are retained until you withdraw consent or close your Account.

Where retention beyond these periods is required by law or for the resolution of ongoing disputes, fbvip124 will retain the relevant data until those requirements are satisfied. Upon expiry of the applicable retention period, personal data is securely deleted or anonymized.

8. Data Security

fbvip124 implements appropriate technical and organizational measures to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. Our security measures include:

• SSL/TLS encryption for all data transmitted between your device and the fbvip124 Platform;
• Encryption of sensitive data at rest, including financial information and identity documents;
• Access controls limiting data access to authorized personnel on a need-to-know basis;
• Regular security assessments and vulnerability testing of our systems;
• Two-factor authentication options for Player Accounts;
• Monitoring systems to detect and respond to suspicious activity.

While fbvip124 takes data security seriously and employs industry-standard protections, no system is completely immune to security risks. You are responsible for maintaining the security of your Account credentials and for notifying fbvip124 immediately if you suspect any unauthorized access to your Account.

9. Cookies and Tracking Technologies

fbvip124 uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files stored on your device when you visit the fbvip124 website or use our mobile application.

9.1 Types of Cookies We Use

• Strictly necessary cookies — essential for the Platform to function, including session management, login authentication, and security features. These cannot be disabled without affecting Platform functionality.
• Functional cookies — used to remember your preferences such as language settings, display options, and responsible gaming tool configurations.
• Analytics cookies — used to collect aggregated, anonymized data about how Players interact with the Platform, helping us identify areas for improvement.
• Security cookies — used to detect and prevent fraudulent activity, bot access, and other security threats.

9.2 Managing Cookies

You may control cookie settings through your browser preferences. Please note that disabling strictly necessary cookies will impair your ability to use the fbvip124 Platform. Disabling functional or analytics cookies will not prevent you from accessing the Platform but may affect your experience.

10. Your Data Rights

Under the Data Privacy Act of 2012 and applicable regulations, you have the following rights with respect to your personal data held by fbvip124:

• Right to be informed — you have the right to be informed about how your personal data is collected and processed, as set out in this Privacy Policy;
• Right of access — you may request a copy of the personal data fbvip124 holds about you;
• Right to rectification — you may request correction of inaccurate or incomplete personal data;
• Right to erasure — you may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations;
• Right to object — you may object to processing of your personal data carried out on the basis of legitimate interests, including direct marketing;
• Right to data portability — you may request a copy of your personal data in a structured, commonly used, machine-readable format;
• Right to withdraw consent — where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

If you believe that fbvip124 has not handled your personal data in accordance with applicable law, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.

11. Minors and Age Restriction

If fbvip124 becomes aware that personal data has been collected from an individual under 21 years of age, we will take immediate steps to delete that data and close the associated Account. If you are a parent or guardian and believe that a minor has registered on fbvip124, please contact our support team immediately so we can investigate and take appropriate action.

Age verification is a mandatory part of our KYC process. Players who cannot provide satisfactory proof of age will not be permitted to access Real Money Gaming features on the Platform.

12. International Data Transfers

fbvip124 primarily processes and stores personal data within the Philippines. In certain circumstances, personal data may be transferred to or accessed from locations outside the Philippines — for example, where we use cloud infrastructure providers or third-party service providers with operations in other jurisdictions.

Where such transfers occur, fbvip124 ensures that appropriate safeguards are in place to protect your personal data in accordance with the Data Privacy Act of 2012. These safeguards may include contractual data protection clauses, adequacy assessments, or other mechanisms recognized under applicable Philippine data protection law.

By using the fbvip124 Platform, you acknowledge that your personal data may be transferred to and processed in jurisdictions outside the Philippines, subject to the protections described in this section.

13. Updates to This Privacy Policy

fbvip124 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or Platform features. The effective date at the top of this page will be updated whenever material changes are made.

Where changes are material, fbvip124 will notify registered Players via email or a prominent notice on the Platform prior to the changes taking effect. We encourage you to review this Privacy Policy periodically to stay informed about how fbvip124 protects your personal data.

Your continued use of the fbvip124 Platform following the publication of an updated Privacy Policy constitutes your acknowledgment of the changes. If you do not agree with the updated Policy, you should cease using the Platform and may request Account closure in accordance with our Terms and Conditions.

14. Contact Our Data Protection Officer

If you have any questions, concerns, or requests relating to this Privacy Policy or the way fbvip124 handles your personal data, please contact our Data Protection Officer. We are committed to addressing your concerns promptly and transparently.